TROUBLESHOOTING
Troubleshooting
Refer to the table below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at
The unit will not turn on.
•Is the power cord plugged into the outlet?
¼¼Connect the power plug to the outlet.
A function does not work when the button is pressed.
•Is there static electricity in the air?
¼¼Disconnect the power plug and connect it again.
Sound is not produced.
•Is the Mute function on?
•Is the volume set to minimum?
¼¼Press the 
(Mute) button to cancel the Mute function.
¼¼Adjust the volume.
The remote control does not work.
•Are the batteries drained?
•Is the distance between the remote control and main unit too far?
¼¼Replace with new batteries. ¼¼Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
•Does your TV support TV SoundConnect?
•Is your TV firmware the latest version?
•Does an error occur when connecting?
¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.
¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung Call Center.
¼¼Reset TV SoundConnect and connect again.
To reset the TV SoundConnect connection, press and hold the p button for 5 seconds.
The blue indicator on the rear of the subwoofer is not lit and the subwoofer is not producing sound.
•Is the main unit power on?
•Your subwoofer may not be connected to the main unit of the product.
¼¼Check the power cord. If the power cord is plugged in correctly, check the main unit. If your main unit is off (in standby mode), the subwoofer will also be in standby mode and the blue LED won't be lit.
¼¼Try to connect your subwoofer again. (See Page 17)
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