Basic Definitions, The Service Agreement

GENERAL TERMS AND CONDITIONS OF SERVICE

Please note that these terms may not be the most current version. A current version of the terms is available at virginmobileusa.com or upon request. For further information on Virgin Mobile plans, products, and services

go to virginmobileusa.com or email ourteam@virginmobileusa.com.

For Broadband2Go customers please call Customer Care at 1-877-877-8443.

Basic Definitions

In this document: (1) “we,” “us,” “our,” “Virgin Mobile” means Virgin Mobile USA, L.P.; (2) “you,” “your,” “customer,” and “user” mean an account holder or user with us; (3) “Device” means any phone, aircard, mobile broadband device, tablet, any other device, accessory, or

other product that we provide you, we sell to you, or is active on your account with us;

(4)“Virgin Mobile Application” means the application installed on your Device allowing you to manage your Virgin Mobile account from your Device; and (5) “Service” means Virgin Mobile -branded offers, rate or service plans, options, wireless services, billing services, applications, programs, products, software, or Devices on your account with us. “Service(s)” also includes any other product or service that we offer or provide to you that references these General Terms and Conditions of Service (“Ts&Cs”).

The Service Agreement

These Ts&Cs are part of your service agreement with us (the “Agreement”) and constitute a contract under which we provide you Services under terms and conditions that you accept. THIS AGREEMENT