Protecting Our Networks & Services

an account; or other limitations imposed by us or the financial institution that holds the account.

Switching between Service Plans: Unless otherwise provided in the detailed plan or other information we provide or refer you to during the sales transaction, you may switch or modify current Virgin Mobile service plans. When you modify your service plan you will not receive a refund of any portion of amount previously paid, but not used. Some service plans are available only on certain phones. Check virginmobileusa.com/datashare for details and options.

Refunds: We are not responsible for, nor do we refund, lost, stolen, misused, or damaged replenishment cards. We do not accept returns of or provide refunds for replenishment cards. Please ask your retailer any questions regarding its return policy. Replenishment cards must be applied to

your account within the time specified on the card. All replenishment card sales are final and non-refundable regardless of who uses or possesses your mobile phone or device after you purchase services, and regardless of whether the mobile phone or device is used with your consent or knowledge.

Protecting Our Networks & Services

We can take any action to: (1) protect our networks, our rights and interests, or the rights of others; or (2) optimize or improve the overall use of our networks and Services. Some of these actions may interrupt or prevent legitimate communications and usage–for example, message filtering/ blocking software to prevent spam or viruses; limiting throughput; limiting access to certain websites, applications or other Data Content; prohibitions on unintended uses (for example, use as a dedicated line or use as a monitoring