TROUBLESHOOTING
TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet? | ¼¼Connect the power plug to the outlet. |
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A function does not work when the button is pressed.
• Is there static electricity in the air? | ¼¼Disconnect the power plug and connect it again. | |
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Sound is not produced. |
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• Is the Mute function on? | ¼¼Press the | (Mute) button to cancel the Mute |
• Is the volume set to minimum? | function. |
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| ¼¼Adjust the Volume. | |
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The remote control does not work. |
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• Are the batteries drained? | ¼¼Replace with new batteries. | |
• Is the distance between the remote control and main | ¼¼Move closer to the unit. | |
unit too far? |
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The TV SoundConnect (TV pairing) failed. |
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• Does your TV support TV SoundConnect? | ¼¼TV SoundConnect is supported by some Samsung | |
| TVs released from 2012 on. Check your TV to see if it | |
| supports TV SoundConnect. | |
• Is your TV firmware the latest version? | ¼¼Update your TV with the latest firmware. | |
• Does an error occur when connecting? | ¼¼Contact the Samsung Call Centre. | |
• Reset the TV mode and connect again. | ¼¼Press and hold the p button for 5 seconds to reset | |
| the TV SoundConnect connection. | |
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The red LED on the subwoofer blinks and the subwoofer is not producing sound. | ||
• Your subwoofer may not be connected to the | ¼¼Try to connect your subwoofer again. (See Page 14) | |
main body of the product. |
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The subwoofer drones and vibrates noticeably. |
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• Try to adjust the vibration of your subwoofer. | ¼¼Press the WOOFER button on your remote control to | |
| adjust the subwoofer's volume level (between | |
| and SW+6. See page 10.) . | |
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ENG
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