Troubleshooting, TROUBLESHOOTING

Samsung Dolby Atmos

HW-K850 HW-K850/ZA

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TROUBLESHOOTING

TROUBLESHOOTING

Troubleshooting

Refer to the table below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).

The unit will not turn on.

Is the power cord plugged into the outlet?

¼¼Connect the power plug to the outlet.

A function does not work when the button is pressed.

Is there static electricity in the air?

¼¼Disconnect the power plug and connect it again.

Sound is not produced.

Is the Mute function on?

Is the volume set to minimum?

¼¼Press the VOL button to cancel the Mute function. ¼¼Adjust the volume.

The remote control does not work.

Are the batteries drained?

Is the distance between the remote control and main unit too far?

¼¼Replace with new batteries. ¼¼Move closer to the unit.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

Your subwoofer may not be connected to the main unit of the product.

¼¼Try to connect your subwoofer again. (See Page 19)

The subwoofer drones and vibrates noticeably.

 

• Try to adjust the vibration of your subwoofer.

¼¼Push the WOOFER button on your remote control

 

up or down to adjust its value (between -12, -6 ~ +6).

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Troubleshooting, TROUBLESHOOTING - Samsung Dolby Atmos HW-K850/ZA