12 TROUBLESHOOTING
Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect
the power cord, and contact Samsung Electronics at
;; Check whether the power cord of the Soundbar is correctly inserted into the outlet.
In case the functions do not work properly;; After removing the power cord, insert it again.
;; Remote the power cord from the external device and try again.
;; If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power. (See page 12).
In case the remote control does not work;; Operate the remote control noting the Soundbar closely.
;; Replace the batteries with new ones.
In case the Soundbar sound is not output;; The volume of the Soundbar is too low or muted. Adjust the volume.
;; When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
;; For sound output of the TV, select Soundbar. (Samsung TV: Home ( 
) → Settings ( 
) → Sound → Sound Output → Select Soundbar)
;; The cable connection to the Soundbar may not be loose. Remove the cable and connect again.
;; Remove the power cord completely, reconnect, and turn the power on.
;; Initialize the product and try again. (See page 36.)
In case Bluetooth connection is not possible;; When connecting a new device, switch to “BT PAIRING” for connection. (Press the 
PAIR button on the remote control or press the 
(Source) button on the body for at least 5 seconds.)
;; If the Soundbar is connected to another device, disconnect that device first to switch the device.
;; Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( 
) → Settings ( 
)
→Sound → Sound Output → Bluetooth
Speaker List)
;; The automatic TV connection may be disabled. While the Soundbar is in “BT READY”, press and hold the pbutton on the Soundbar remote control for 5 seconds to select
;; Remove and reconnect the power plug, then try again.
;; Initialize the product and try again. (See page 36.)
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