12 TROUBLESHOOTING
Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect
the power cord, and contact Samsung Electronics at
;; Check whether the power cord of the Soundbar is correctly inserted into the outlet.
Soundbar works erratically.;; After removing the power cord, insert it again.
;; Power cycle the external device and try again.
;; If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power. (See page 11.)
Remote control does not work.;; Point the remote directly at the Soundbar. ;; Replace the batteries with new ones.
Soundbar does not output any sound.;; The volume of the Soundbar is too low or muted. Adjust the volume.
;; When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
;; For sound output of the TV, select
Soundbar. (Samsung TV: Home ( 
) → Menu → Settings ( 
) → All Settings ( 
)
→Sound → Sound Output → Select
Soundbar)
;; The cable connection to the Soundbar may be loose. Remove the cable and connect again.
;; Remove the power cord completely, reconnect, and turn the power on.
;; Reset the product and try again. (See page 33.)
;; When connecting a new device, switch to Bluetooth Pairing for connection. (Press the 
PAIR button on the remote control or press the 
(Source) button on the body for at least 5 seconds.)
;; If the Soundbar is connected to another device, disconnect that device first to switch the device.
;; Reconnect it after removing the Bluetooth speaker list on the device to connect.
(Samsung TV: Home ( 
) → Menu → Settings ( 
) → All Settings ( 
) → Sound
→Sound Output → Bluetooth Speaker List)
;; Remove and reconnect the power plug, then try again.
;; Reset the product and try again. (See page 33.)
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