TROUBLESHOOTING
TROUBLESHOOTING
Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at
●● | Is the power cord plugged into the outlet? | ¼¼Connect the power plug to the outlet. |
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| A function does not work when the button is pressed. | ||
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●● | Is there static electricity in the air? | ¼¼Disconnect the power plug and connect it again. |
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| Sound is not produced. |
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●● | Is the unit properly connected to your TV? | ¼¼Connect it correctly. |
●● | Is the Mute function on? | ¼¼Press the Mute button to cancel the function. |
●● | Is the volume set to minimum? | ¼¼Adjust the Volume. |
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| The remote control does not work. |
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●● | Are the batteries drained? | ¼¼Replace with new batteries. |
●● | Is the distance between the remote control and | ¼¼Move closer to the unit. |
| main unit too far? |
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| The TV SoundConnect (TV pairing) failed. |
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●● | Does your TV support TV SoundConnect? | ¼¼TV SoundConnect is supported by some |
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| Samsung TVs released from 2012 on. Check your |
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| TV to see if it supports TV SoundConnect. |
●● | Is your TV firmware the latest version? | ¼¼Update your TV with the latest firmware. |
●● | Does an error occur when connecting? | ¼¼Contact the Samsung call centre. |
●● | Reset the TV MODE and connect again. | ¼¼Press and hold the +# button for 5 seconds to |
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| reset the TV SoundConnect connection. |
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ENG
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