13 TROUBLESHOOTING
Refer to the table below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at
;; Connect the power plug to the outlet.
A function does not work when the button is pressed.Is there static electricity in the air?;; Disconnect the power plug and connect it again.
Sound dropouts occur in BT mode.;; See the Bluetooth connection sections on pages 13 and 18.
Sound is not produced.Is the Mute function on?;; Press the 
button to cancel the function.
;; Adjust the Volume.
The remote control does not work.Are the batteries drained?;; Replace with new batteries.
Is the distance between the remote control and Soundbarmain unit too far?;; Move the remote control closer to the Soundbar main unit.
;; Check if the cable is connected correctly. (Check the port name to make sure that the cable is connected to the correct port.) (See the corresponding page regarding each connection method.)
;; Press the 
button on the bottom panel of the Soundbar or on the remote control to check if the mode is correct.
If connected via a wireless network ;; Connected via Bluetooth
1.Switch the Soundbar to “BT PAIRING” mode, and then use the TV to search
again. (See page 13 for details.) ;; Connected via
1.Check if the TV is a compatible model.
•• Only Samsung Smart TVs released after 2014 are supported.2.Check if the TV is connected to
•• If the TV is not connected to
3.Check if the Soundbar is connected to
•• When the Soundbar is connected, you can find it in the list of speakers on your mobile device when you run the SmartThings app. See page 21 for details.
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