11 Troubleshooting

Refer to the table below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).

The unit will not turn on.Is the powercord plugged into the outlet?

;; Connect the power plug to the outlet.

A function does not work when the button is pressed.Is there static electricity in the air?

;; Disconnect the power plug and connect it again.

Sound dropouts occur in BT mode.

;; See the Bluetooth connection sections on pages 12 and 19.

Sound is not produced.Is the Mute function on?

;; Press the VOL button to cancel the function.

Is the volume set to minimum?

;; Adjust the Volume.

The remote control does not work.Are the batteries drained?

;; Replace with new batteries.

Is the distance between the remote control and Soundbarmain unit too far?

;; Move the remote control closer to the Soundbar main unit.

Cannot connect to the TV.If connected via a wired network

;; Check if the cable is connected correctly. (Check the port name to make sure that the cable is connected to the correct port.) (See the corresponding page regarding each connection method.)

;; Press the (Source) button on the right side of the Soundbar or on the remote control to check if the mode is correct.

If connected via a wireless network ;; Connected via Bluetooth

1.Switch the Soundbar to “BT PAIRING” mode, and then use the TV to search again. (See page 12 for details.)

;; Connected via Wi-Fi

1.Check if the TV is a compatible model.

•• Only Samsung smart TVs released after 2014 are supported.

2.Check if the TV is connected to Wi-Fi.

•• If the TV is not connected to Wi-Fi, use the network menu on the TV to establish a connection. (See the TV user manual.)

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