11 TROUBLESHOOTING

Samsung Dolby Atmos

HW-N950 HW-N950/ZA

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11 TROUBLESHOOTING

11 TROUBLESHOOTING

Before seeking assistance, check the following.

The unit will not turn on.Is the powercord plugged into the outlet?

;; Connect the power plug to the outlet.

A function does not work when the button is pressed.Is there static electricity in the air?

;; Disconnect the power plug and connect it again.

Sound dropouts occur in BT mode.

;; See the Bluetooth connection sections on pages 11 and 18.

Sound is not produced.Is the Mute function on?

;; Press theThe unit will not turn on. (Mute) button to cancel the mute function.

Is the volume set to minimum?

;; Adjust the Volume.

The remote control does not work.Are the batteries drained?

;; Replace with new batteries.

Is the distance between the remote control and Soundbarmain unit too far?

;; Move the remote control closer to the Soundbar main unit.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

This issue can occurif the subwooferis not connected to the Soundbarmain unit.

;; Try to connect your subwoofer again. (See page 6.)

The subwoofer drones and vibrates noticeably.Tryto adjust the vibration of yoursubwoofer.

;; Push the WOOFER button on your remote control up or down to adjust the subwoofer volume. (to -12, or between -6 ~ +6).

Cannot connect to the TV.If connected via a wired network

;; Check if the cable is connected correctly. (Check the port name to make sure that the cable is connected to the correct port.) (See the corresponding page regarding each connection method.)

;; Press the Is the powercord plugged into the outlet? (Source) button on the top panel of the Soundbar or on the remote control to check if the mode is correct.

If connected via a wireless network ;; Connected via Bluetooth

1.Switch the Soundbar to “BT PAIRING” mode, and then use the TV to search again. (See page 11 for details.)

ENG - 35

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11 TROUBLESHOOTING - Samsung Dolby Atmos HW-N950/ZA