Troubleshooting, Connecting to a computer Symptom, Explanation/Solution

When accessing videos, a computer does not

• Disconnect the USB cable from the computer and camcorder, restart the computer, then reconnect it

recognize your camcorder.

correctly.

• You need to install a video codec on the PC to play back the files recorded by your camcorder. Install or

run the internal edit software (Intelli-studio).

Cannot play back a video file properly on a PC.

• Make sure you insert the connector in the correct direction, and connect the USB cable to the USB

jack on your camcorder firmly. Disconnect the cable from the computer and camcorder, restart the

computer. Reconnect it properly.

• Your computer may not have the necessary performance specifications to play back a video file. Check

the recommended computer specifications.

• Exit the Intelli-studio application, and restart the Windows computer.

Intelli-studio does not function properly.

• Intelli-studio is not Mac OS compliant.

• Set PC Software to On in the Settings menu.

The image or sound of the video file recorded by

• The image or sound of the video file may stop playing back temporarily depending on the data transfer

speed of PC. Copy the video file to your PC and then play it back on the PC.

your camcorder does not play back correctly on

• If you connect the camcorder to your PC that the PC does not support Hi-Speed USB (USB2.0),

your PC.

the image or sound of the video file may not play back correctly. Video files copied to the PC are not

affected by it.

• Check the system requirements to play back a video. page 85

The playback screen is paused or distorted.

• Exit all other applications running on the computer.

• If you play back the recorded file by connecting the camcorder to your PC, the file may not play back

smoothly depending on the data transfer speed of PC.