Appendix
You cannot hear others speakingAdjust the volume on the connected mobile device.
Sound echoes during a callAdjust the volume with the connected mobile device or move to another area.
Audio quality is poor•Wireless network services may be disabled due to issues with the service provider’s network. Ensure to keep the earbuds away from electromagnetic waves.
•Ensure that your earbuds and the other Bluetooth device are within the maximum Bluetooth range (10 m). The distance may vary depending on the environment the devices are used in.
•You may experience drops in volume or noise depending on the connected device’s volume. To avoid this, appropriately adjust the connected device’s sound.
Your earbuds sound comes slower than the screen when playing videos and gamesThe earbuds may have a time lag between the video and sound output when playing videos or games when connected to a mobile device.
Your Galaxy Buds are hot to the touchWhen you use the Galaxy Buds for an extended period of time, it may feel hot to the touch. This is normal and should not affect your Galaxy Buds’ lifespan or performance.
If the Galaxy Buds overheat or feel hot for a prolonged period, do not use them for a while. If the Galaxy Buds continue to overheat, contact a Samsung Service Center.
A small gap appears around the outside of the Galaxy Buds•This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.
•Over time, friction between parts may cause this gap to expand slightly.
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