troubleshooting

Symptom

Explanation/Solution

Pressing the Recording start/stop

y

Press the MODE button to set the record mode. ¬page 24

y

There is not enough free space to record on the storage media.

button does not start recording.

y Check if memory card is not inserted or write-protect tab is set to lock.

y The estimated recording time may vary depending on content and

The actual recording time is less than the

features used.

estimated recording time.

y

When you record an object that moves quickly, the actual recording

time may be shortened.

y There is no more free space for recording on the storage media.

Back up important files on your PC and format the storage media or

delete unnecessary files.

The recording stops automatically.

y

If you make recordings or delete files frequently, the performance of the

storage media deteriorates. If this occurs, format the storage media again.

y If you use a memory card with a low write speed, the camcorder

automatically stops recording videos and displays a message on the

LCD screen.

When recording a subject illuminated by

y

This is not a malfunction.

bright light, a vertical line appears.

When the screen is exposed to direct

sunlight during recording, the screen

y

This is not a malfunction.

becomes red or black for an instant.

During recording, the date/time does not

y

“Date/Time Display” is set to “Off”. Set the “Date/Time Display”

display.

to On. ¬page 77

y Set your camcorder to the record mode. ¬page 24

You cannot record a photo image.

y

Release the lock on the write-protection tab of the memory card if any.

y The storage media is full. Use a new memory card or format the

storage media. ¬page 74 Or remove unnecessary images. ¬page 69

y Set “Shutter Sound” to “On”.

You don’t hear the shutter sound when

y

During dual recording (video and photo), the Shutter Sound is off.

you record a photo image.

y

When the Mini HDMI cable or Audio/Video cable is connected to the

camcorder, the Shutter Sound is not available.

y Set “Beep Sound” to “On”.

You don’t hear the beep sound.

y

Beep sound is temporally off while recording videos.

y When the Mini HDMI cable or Audio/Video cable is connected to the

camcorder, the Beep Sound is not available.

There is a time difference between the

y

On your camcorder, there may be a slight time delay between the point

point where you press the Recording

where you press the Recording start/stop button and the actual point

start/stop button and the point where

where the recorded video starts/stops. This is not an error.

the recorded video starts/stops.

108

Horizontal stripes appear on the images.

y

This occurs when recording images under a fluorescent lamp,

sodium lamp, or mercury lamp. This is not a malfunction.