Symptom

Explanation/Solution

Your computer does not recognise

y Disconnect the USB cable from the computer and camcorder,

your camcorder.

restart the computer, and then connect the USB cable again

correctly.

y You need a video codec to play the file recorded on your

camcorder. Install the software provided with your camcorder.

¬page 99

y Make sure you insert the connector in the correct direction, and

Cannot play a video file properly on

connect the USB cable to the USB jack on your camcorder firmly.

a PC.

y Disconnect the cable from the computer and camcorder, restart

the computer, and then connect the cable again properly.

y To play back an HD video file, you need a computer with better

specifications.

Use a computer with the recommended specifications. ¬page 94

Intelli-studio does not function

y Exit the Intelli-studio application, and restart the Windows

properly.

computer.

Intelli-studio does not start.

y Set “PC Software” to “On” in the Settings menu or install Intelli-

studio on the computer. ¬pages 82, 99

y Video playback or sound may stop temporarily depending on your

Your computer is not playing

computer. The video or sound copied to your computer is not

affected.

videos, images, or sound located

y If your camcorder is connected to a computer that does not

on your camcorder properly.

support Hi-speed USB (USB2.0), the image or sound may not play

correctly. Images, video, and sound copied from the camcorder to

your computer are not affected.

distorted.

a computer, the video may not play smoothly on the computer,

depending on the transfer speed. Please copy the file to your PC,

and then play it back.