Factory Reset Protection, Enable Factory Reset Protection

Factory Reset Protection

When you sign in to a Google Account on your device, Factory Reset Protection is activated. Factory Reset Protection (FRP) prevents other people from using your device if it is reset to factory settings without your permission. For example, if your device is lost or stolen and a factory data reset is performed, only someone with your Google Account username and password can use the device.

You will not be able to access the device after a factory data reset if you do not have your Google Account username and password. For more information, see

“Factory Data Reset” on page 150.

Caution: Before shipping your device back to Samsung or taking it to your nearest Samsung-authorized service center, you should remove your Google Account before resetting the device back to factory settings. For more information, visit samsung.com/us/support/frp.

Enable Factory Reset Protection

Adding a Google Account to your device automatically activates the Factory Reset Protection (FRP) security feature.

Disable Factory Reset Protection

To disable FRP, remove all Google Accounts from the device.

1.From a Home screen, tap Apps > Settings.

2.Tap Cloud and accounts > Accounts > Google.

•If you have more than one Google Account set up on your device, tap the Google Account you want to remove.

3.Tap More options > Remove account. Confirm when prompted.