Samsung Mobile₁⁽³⁸⁾ Phones₁⁽⁵⁹⁾ Galaxy Z Galaxy J7 T-Mobile

Factory Reset Protection, Collect Diagnostics

Samsung Galaxy J7, Galaxy J7

T-Mobile SM-J700TZWATMB SM-J700TZWATMB

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Factory Reset Protection

When you sign in to a Google Account on your device, Factory Reset Protection (FRP) is activated. FRP prevents other people from using your device if it is reset to factory settings without your permission. For example, if your device is lost or stolen and

a factory data reset is performed, only someone with your Google Account username and password can use the device. For more information, visit samsung.com/us/support/frp.

You will not be able to access the device after a factory data reset if you do not have your Google Account username and password.

Collect Diagnostics

Collect diagnostic data for troubleshooting.

1.From a Home screen, swipe up to access Apps.

2.Tap Settings > General management > Reset > Collect diagnostics. The following options are available to choose:

•Diagnostics: Help T-Mobile troubleshoot your device issues.

•Issue assist: Optimized Wi-Fi connectivity and diagnose network issues.

•Personalized offers: Receive T-Mobile offers that will improve your experience.

Settings

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Factory Reset Protection, Collect Diagnostics - Samsung

Contents

SI\MSUNG S M A R T P H O N E User Manual Table of Contents Apps Settings Page Page Getting Help Special Features Wi-FiCalling Find My Mobile Direct Share Multi Window Voice Recorder Getting Started Set Up Your Device Assemble Your Device Remove the Back Cover Install the SIM Card Install a Memory Card Install the Battery Replace the Back Cover Charge the Battery Start Using Your Device Turn Your Device On or Off Use the Setup Wizard Lock or Unlock Your Device Add a Google Account Add a Samsung Account Add an Email Account Set Up Your Voicemail Learn About Your Device Front View •Proximity sensors •Power key •Volume key Back View Navigation Touchscreen Navigation Tap Double-Tap Touch and Hold Swipe Drag Pinch and Spread Common Options Home Screen Status Bar Status Icons Notification Icons Customize Your Screens App Shortcuts Use Folders Wallpapers Themes Icons Widgets Home Screen Settings Hide apps About Home screen Notification Panel View the Notification Panel Quick Settings Multi Window Recent apps Multi window App list Window Controls Split Screen View Action Enter Text Option Keys Configure the Samsung Keyboard Use Google Voice Typing Configure Google Voice Typing Block offensive words Bluetooth headset Emergency Mode Activate Emergency Mode Emergency Mode Features Turn Off Emergency Mode Apps Use Apps Galaxy Essentials Access Apps Add an Apps Shortcut Uninstall or Disable Apps Sort Apps Create and Use Folders Copy a Folder to a Home Screen Delete a Folder Apps Settings •Show/Hide system apps: Show or hide system Special access Uninstall/Disable Force stop Mobile data View Calculator History Convert Units of Measurement Scientific Calculator Calendar Add Calendars Calendar View Create an Event Share an Event Delete an Event Create a Task Delete a Task Calendar Settings Camera and Video Take Pictures Record Videos Configure Shooting Mode Camera Settings Common Grid lines Location tags Review pictures Quick launch Alarm Turn Off Alarm Delete an Alarm World Clock Stopwatch Timer Contacts Add a Contact Edit a Contact Share a Contact Import Contacts Export Contacts Link Contacts Unlink Contacts Delete Contacts Favorites Groups Create a Group Add or Remove Group Contacts Send a Message to a Group Send an Email to a Group Delete a Group Contacts Settings Direct Share Email Create and Send an Email Manage the Inbox View Multiple Email Accounts Remove an Email Account Email Settings Galaxy Apps Gallery View Pictures Edit Pictures Play Videos Edit Video Share Pictures and Videos Delete Pictures and Videos Take a Screenshot Google Apps Android Pay Chrome Drive Gmail Google Hangouts Maps Photos Play Movies & TV Play Music Play Store YouTube Internet Quick Menu Browser Tabs Open a Bookmark Bookmarks Page Save a Bookmark Save a Web Page Open a Saved Web Page View History Share Pages Secret Mode Internet Settings Memo Edit Memos Browse Memos Memo Options Messages View Messages Delete Messages Message Search Messages Settings Emergency Alerts Send SOS Messages My Files File Groups My Files Options Phone Make a Call Enable Swipe to Call Make a Call from Recents Make a Call from Contacts Answer a Call Decline a Call Decline with a Message End a Call Switch to Headset or Speaker Actions While on a Call Adjust the Call Volume Multitasking Call Log Save a Contact from a Recent Call Delete a Call Record Block a Number Speed Dial Create a Speed Dial Assignment Make a Call with Speed Dial Remove a Speed Dial Number Emergency Calls Make an Emergency Call from a Locked Screen Voicemail Optional Calling Services Place a Multi-PartyCall Video Calls Wi-FiCalling Phone Settings Samsung+ Manage Recordings Page T-MobileApps Device Unlock Lookout Mobile HotSpot T-Mobile T-MobileName ID T-MobileTV Visual Voicemail Additional Apps Amazon Shopping Settings Access Settings Search for Settings Connections Wi-Fi Manually Connect to a Wi‑Fi Network Wi-FiPreferences Wi-FiDirect Share Data with Wi-FiDirect Receive Data with Wi-FiDirect Disconnect from Wi-FiDirect Bluetooth Rename a Paired Device Share Data with Bluetooth Receive Data with Bluetooth Unpair from a Bluetooth Device Data Usage Enable Data Saver Monitor Mobile Data Monitor Wi-FiData Airplane Mode NFC and Payment Android Beam Share Data with Android Beam Tap and Pay Mobile Hotspot Connect a Device to Your Mobile Hotspot Change the Mobile Hotspot Password Allowed Devices List Configure Mobile Hotspot Settings Tethering Mobile Networks Location Recent Location Requests Location Services Nearby Device Scanning Connect to a Printer MirrorLink Virtual Private Networks Manage a VPN Connect to a VPN Sounds and Vibration Sound Mode Easy Mute Vibrations Vibrate While Ringing Vibration Intensity Vibration Pattern Volume Volume Keys for Media Set the Volume Media Volume Limiter Ringtone Notification Sounds Do Not Disturb System Sounds Key-TapFeedback Sound Quality and Effects Notifications Block App Notifications Customize App Notifications Smart Alert Display Screen Brightness Outdoor Mode Screen Zoom and Font Easy Mode Icon Frames Status Bar Screen Timeout Screen Saver One-HandedMode Device Maintenance Quick Optimization Battery Storage Device Memory Memory Card (SD Card) Mount a Memory Card Remove a Memory Card Format a Memory Card Memory Language and Input Change the Device Language Default Keyboard Manage On-ScreenKeyboards Physical Keyboards Text-to-SpeechOptions Pointer Speed Date and Time Report Diagnostic Information Reset Reset Settings Reset Network Settings Factory Data Reset Factory Reset Protection Collect Diagnostics Software Update Lock Screen and Security Screen Lock Types Set a Secure Screen Lock Lock Screen Settings Automatic Unlock Unknown Sources Secure Startup Encrypt SD Card Set Up SIM Card Lock View Passwords Security Update Service Device Administration Credential Storage Knox Active Protection Advanced Security Settings Accounts Samsung Cloud My Profile Add an Account Synchronize Accounts Account Settings Remove an Account Backup and Restore Samsung Account Google Account Google Settings Accessibility accessibility@sea.samsung.com Vision Hearing Dexterity and Interaction More Accessibility Settings Accessibility Services Other Settings About Phone Dual Messenger Getting Help Videos Simulators Tips Samsung Care Legal Legal Information Intellectual Property Open Source Software Disclaimer of Warranties; Exclusion of Liability Modification of Software Samsung Knox Samsung Electronics America, Inc