“Factory Reset Protection” on page, Apps, Settings, Reset phone

For more information, see “Factory Reset Protection” on page 14.

If you reset your device to factory default settings with the Factory Reset Protection (FRP) feature turned on, you must enter the user name and password

for a registered Google Account to regain access to the device. You will not be able to access the device without the correct credentials.

Warning: If you reset your Google Account password, you must wait 72 hours after changing your password to perform a factory data reset on your device.

Before resetting your device:

1.Verify that the information you want to keep has transferred to your storage area.

2.Log in to your Google Account and confirm your user name and password.

To reset your device:

1.From a Home screen, tap Apps > Settings.

3.Tap Reset phone and follow the prompts to perform the reset.

4.When the device restarts, follow the prompts to set up your device.