TROUBLESHOOTING
Connecting to a computer| Symptom | Explanation/Solution |
The computer does not recognise | • Disconnect the USB cable from the computer and camcorder, restart the computer, |
your camcorder. | then connect it again correctly. |
•A video codec is needed to play the file recorded on your camcorder. Install the software provided with your camcorder. page 128
•Make sure you insert the connector in the correct direction, and connect the USB
Cannot play a video file properly on a cable to the USB jack on your camcorder firmly.
PC. | • Disconnect the cable from the computer and camcorder, restart the computer. | |
| Connect it again properly. | |
| • To play back an HD video file, a computer with better specification is required. | |
| Check a computer with recommended specification. page 124 | |
• Exit the | ||
properly. | ||
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• Set PC Software to on in the Settings menu or install | ||
pages 125~128 | ||
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| • Video playback or sound may stop temporarily depending on your computer. The | |
The image or sound on your | video or sound copied to your computer is not affected. | |
camcorder is not played on your | • If your camcorder is connected to a computer that does not support | |
computer properly. | (USB2.0), the image or sound may not play correctly. The video and sound copied | |
| to your computer are not affected. | |
| • Check the system requirements to play a video. | |
The playback screen is paused or | • Exit other all applications running on the current computer. | |
• If a recorded video is played on your camcorder connected to a computer, the | ||
distorted. | ||
image may not play smoothly, depending on the transfer speed. Please copy the file | ||
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| to your PC, and then play it back. |
| Symptom |
| Explanation/Solution | ||
The date and time are incorrect. |
| • Has the camcorder been left unused for a long period of time? | ||
| The backup | |||
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| Menu items that cannot be used at the same time | ||||
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| Symptom | Cannot use | Because of the following settings | ||
| Shutter | “Cont. Shot:High Speed” | ||
Menu items are grayed out | “Focus:Touch Point” | Slow Motion | ||
“Resolution:1080/60p” | ||||
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| “Quality:Super Fine” | “Resolution:720+480/30p” | ||
• You cannot select grayed items in the current recording/playback mode.
• There are some functions you cannot activate simultaneously.
The list shown above shows examples of unworkable combinations of functions and menu items.
• Menu and quick menu cannot be used in SMART AUTO mode.
• Some functions or function settings cannot be used at the same time. If you try to use a pair of these incompatible functions at the same time, a message appears and asks if you want to disable one of the two functions. Touch “Yes,” to disable the function or function setting and then continue with your original function settng.
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