Reset Network Settings
You can reset
1.From a Home screen, swipe up to access Apps.
2.Tap
Settings > Backup and reset > Reset network settings.3.Tap Reset settings, and confirm when prompted.
Factory Data Reset
You can reset your device to factory defaults, erasing all data from your device.
This action permanently erases ALL data from the device, including Google or other account settings, system and application data and settings, downloaded applications, as well as your music, photos, videos, and other files. Any data stored on an external SD card is not affected.
Before resetting your device:
1.Verify that the information you want to keep has transferred to your storage area.
2.Log in to your Google Account and confirm your user name and password.
To reset your device:
1.From a Home screen, swipe up to access Apps.
2.Tap
Settings > Backup and reset > Factory data reset.3.Tap Reset and follow the prompts to perform the reset.
4.When the device restarts, follow the prompts to set up your device.
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