Set Network Mode Options, Make and Receive Worldwide Calls

Set Network Mode Options

In order to roam internationally on different types of network technology (CDMA/LTE and GSM/UMTS), you may need to set your phone’s network mode to allow use of a specific technology. Once set, your phone is designed to enter global roaming mode automatically when you activate your Sprint Worldwide service, meaning that it should automatically connect to an appropriate CDMA/LTE or GSM/UMTS network when you travel.

To set your network mode options manually:

1.From home, tap Apps > Settings > CONNECTIONS tab > More networks

2.Tap Mobile networks > Network mode to configure options:

To allow connections to CDMA or LTE networks only, tap CDMA or LTE/CDMA.

To allow connections to GSM or UMTS networks only, tap GSM/UMTS.

To allow connections to available CDMA/LTE or GSM/UMTS networks, tap Automatic. This is the recommended setting for international use.

Make and Receive Worldwide Calls

When travelling on international networks, you can place and answer calls as you would on the Sprint network (see Make Phone Calls and Receive Phone Calls), although some additional instructions may be required to place a call. Some features and services are not available in all countries. For more information on services that are available while roaming, visit sprint.com/sww.

Make Calls Using Plus (+) Code Dialing

Placing calls from one country to another country is simple with the Plus (+) Code Dialing feature. When placing international calls, you can use Plus Code Dialing to enter the appropriate international access code for your location (for example, 011 for international calls placed from the United States).

Note: Plus Code Dialing is only available when roaming internationally on GSM networks and on certain CDMA networks in the United States, Canada, and the Caribbean.

Note: International access codes and dialing information are available online at sprint.com/sww.

To use Plus Code Dialing to place an international call:

1.From home, tap Phone > Keypad tab to display the phone screen.

2.Dial the appropriate sequence for your location:

If you are on the GSM network, touch and hold to insert a “+” on the dialer screen. (The “+” symbol automatically inserts the international access code for the country from which you are calling.)

If you are on the CDMA network outside Canada or the Caribbean, enter the international access code for the country from which you are calling.