![Access Email and Data Services Internationally](/images/backgrounds/694/694275x1.webp)
Access Email and Data Services Internationally
To access your email and browse the Web when travelling, you may need to manually select the carrier that provides Sprint service in your location. You can find a list of carriers for each country where GSM data service is offered at sprint.com/sww. Follow the instructions below to select the appropriate carrier network on your phone.
Access International Data Services on GSM/UMTS Networks
To select a GSM data service carrier for a specific country:
1.From home, tap Apps >
Settings > CONNECTIONS > More networks > Mobile networks.
2.Ensure the Mobile data checkbox is selected.
3.Tap Network mode, and then change the preferred network mode to Automatic.
Access Email and Data Services on Internationally on CDMA Networks
If data service is available on a CDMA network, then you only need to set the phone to CDMA, you will not need to select the specific carrier. Selecting a specific carrier is only necessary for providers on the GSM network. If your phone has automatically selected a GSM network while traveling, then you will need to set the phone to CDMA to access CDMA data services. (See Set Network Mode Options.) Visit sprint.com/sww for a list of services available in each country.
International Roaming Status Messages
You may receive status messages under certain conditions. Before contacting Sprint Worldwide Customer Support, note the message, numeric code, and the conditions under which it appeared. The following table lists and describes the status messages.
| Status Messages |
| Message Description |
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| Number Not in Service |
| The number that you entered is not valid. |
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| User Not Available |
| The phone that you called is either busy, |
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| turned off. Please try again later. | |
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| User Not Authorized |
| The phone that you called is either busy, |
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| turned off. Please try again later. | |
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| Please Try Later |
| This service is temporarily not available. Please try again later. |
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| Service Restricted |
| Service may not be activated properly. Please contact Sprint |
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| Customer Service to report the issue for resolution. | |
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| Service Not Available |
| This feature is not available on the current network. |
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| Sprint Worldwide Wireless Service | 126 |